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Frequently Asked Questions

ORDERING

How do I place an order?
You can place an order online or by calling us direct at 212-557-4656 or 877-EGADS-OK (877-342-3765). 

What are your business hours?
We are open Monday to Friday from 9AM to 5PM. We pickup and deliver 24 hours a day.


Can I pickup or return the rental equipment to your office?
You can pickup and return equipment Monday to Friday between 10AM and 4PM.


What do I need to get started?
All orders require a government issued ID and a major credit card.


 RENTAL & LEASE OPTIONS


Do you rent to individuals AND businesses?
Yes.   

Do you lease equipment as well?
Yes, however leasing is available for corporate clients only. 


What is the difference between renting and leasing?
Renting is for short term, anything from one day to 3 or 4 months. Leasing is for longer term needs.  


What is the length of the lease?
Leasing requires a 12 month commitment.  After 12 months the lease automatically converts to a month to month rental at 1/12th the annual lease payment (per month).   You may opt to return the equipment and cancel the rental any time after the lease expires.


Wow, those lease prices are so low, how do you do it?
We value your business and want to provide the equipment and support for all of your computer hardware needs for years to come. The lease prices listed on our website reflect pre-payment for the first year. 


Can we pay our lease payments month to month instead of the first year up front?
Yes.  Lease prices for month to month leasing without an annual pre-payment are 10% higher.


Are all of your items available for lease?
Most of our computer equipment items (including certain printers) are available for long term lease at deep discounts off of our monthly rental rates.   If you don’t see a lease price associated with a particular item, just contact us.  

 

 


PAYMENT OPTIONS


What forms of payment do you accept?
We accept, Visa, MasterCard, American Express, Discover, wire transfers, money orders, company checks, bank checks, and cash.  Wire transfers below $500 are subject to a $15 wire transfer fee.

I don’t have a credit card. Can I still order from you?
Yes you may. You can place a cash deposit for the value of each item. When the equipment is returned, the cash deposit will be refunded.


May I use someone else’s credit card?
No, credit cards are non-transferable, so the name that appears on the credit card must be the renter. However, you may use the equipment once it’s rented.

 


SECURITY DEPOSIT vs COI

Do you require a security deposit?
Most of our rental items require a security deposit that is equal to the value of the equipment being rented.   Depending on the item, we may simply put a hold on your credit card.  In some cases we actually charge your card then issue a refund once the equipment is returned. 

Can I supply a Certificate of Insurance (COI) instead of a security deposit?
Corporate clients have the option of providing us with a COI instead of a security deposit.   Just send us proof of liability insurance.  Your insurance broker should be able to produce this form for you.  Depending on the total value of the equipment, you may need to fill out an EGADS Business Line of Credit form as well.
 


SUPPORT


What if I have trouble with my equipment or it just doesn’t work?
All equipment is tested before it is delivered. However, in the rare event that you do have a problem, just call the phone number listed on your packing slip. If the problem cannot be solved, a replacement will be given by the next business day.


INSURANCE

What does the accidental damage insurance cover?
Our damage insurance covers any accidental/non-intentional damage incurred to the equipment during your rental period. This does not include any damage caused directly or indirectly by weather, negligence, flood, fire, misuse, abuse, or theft.


We already have business insurance.  Why should I get the accidental damage insurance?
Most insurance policies have a deductible ranging from $500 to $2500 (or more).  This means the insurance company only pays the amount of the damage that is above the policy deductible, leaving the policy holder to pay for all damages that are below the deductible on their own. The accidental damage insurance we provide has a small, or no deducible depending on the item being rented. 

 


SHIPPING


Do you ship equipment outside the NYC metro area?
No.  We are a NYC focused company.


SOFTWARE

Do you rent software other than Microsoft Office?
No, but you can install any software you wish on your own. Many software companies have free trial software you can install (including most Adobe Creative Suite programs).

 

We also rent iphones and charging stations. We lease Mac Pro Desktops, iMac Desktops and MacBook Pro laptops. We are located about a mile from the Jacob Javits Center. We can deliver equipment right to your booth on the trade show floor.