How It Works

PLACE YOUR ORDER 

Order online or call us at 212-557-4656 during business hours (Monday to Friday 9AM-6:30PM).  

 

RENTAL CONTRACT 

We will email you a rental contract.  If your online order was placed after 6PM, or on a weekend or holiday, you may not receive your rental contract until the next business day. 

 

CLIENT INFORMATION FORM

First time renters will also receive a client information form to fill out.  You will be asked to include a photo copy of your credit card and government issued ID (driver's license, passport, etc.).   All information is kept strictly confidential. 

 

SECURITY DEPOSIT

Business renters have a choice of providing corporate credit card authorization for the value of the equipment being rented OR sending us a certificate of insurance.

Individual renters are required to pay a security deposit equal to the value of the equipment being rented.   The security deposit is refunded once the equipment is returned to us in good working condition.  Missing or damaged items will reduce the amount of the refund. 

 

ORDER PROCESSING

Once you have filled out your paperwork, fax or email the documents back to us. Our accounting department will process your payment and a technician will test the equipment you will be receiving to make sure it is fully functioning.   

 

DELIVERY & PICKUP OPTIONS

You are welcome to pickup and return your order from/to our office during business hours.  We are located just a few blocks from Grand Central Station.  If you are coming by vehicle, we can even bring the equipment down to you.

We also offer courier or technican delivery/setup/breakdown throughout Manhattan, the outer boroughs, and other locations within 20 miles of NYC.   See our delivery and labor rates for details.   

We ship smaller items like laptops and tablets throughout the USA.

 

TECHNICAL SUPPORT

If any technical issues arise with your rental equipment we are here to help. Just give us a call or send us an email. Technical support is available weekdays from 9AM-6:30PM Eastern Time.   We also check email throghout the night.